Challenge
A growing restaurant chain with nine locations was running on a patchwork of legacy cash registers, paper stock counts and end-of-day manual reconciliations. The owner had no reliable view of sales, waste or staff hours across the group in real time. The system also could not handle the speed required during peak service hours.
Approach
We spent a week shadowing staff at two locations to understand the actual order flow, pain points and hardware constraints. This revealed that the POS needed to work reliably on low-cost Android tablets with intermittent Wi-Fi — so offline-first was a hard requirement, not a nice-to-have.
What We Built
- Touch-optimised POS interface on Android tablets with offline transaction queuing and automatic sync
- Kitchen display system (KDS) integration to replace paper tickets and reduce order errors
- Central inventory management with live depletion per item sold and low-stock alerts
- Multi-location dashboard giving ownership real-time sales, voids and staff performance across all sites
- Shift and staff management with clock-in/out, role-based access and daily shift reports
- Hardware setup and staff training across all nine locations over a phased two-week rollout
Outcome
Order throughput improved significantly once the kitchen display integration removed the bottleneck of paper ticket handoffs. Inventory discrepancies dropped to near zero in the first month — previously a major source of food cost variance. Staff adoption was high because the interface was faster and simpler than the legacy system.
All figures are illustrative of typical project outcomes. Exact results vary by client context.