Social Media Reply / DM Agent AI agent
The AI Social Media Reply / DM Agent monitors your Facebook, Instagram, LinkedIn, and Google Business pages and responds to comments and direct messages in your brand voice. It handles common inquiries, directs high-intent contacts toward booking or purchase, and escalates sensitive matters to your team.
How it works
AI Social Media Reply / DM Agent, from first contact to logged result
The agent connects to your social accounts and monitors all incoming comments and DMs.
It classifies each message by intent - inquiry, complaint, compliment, or spam.
It responds with a contextual, brand-appropriate reply within minutes.
Messages requiring human attention are flagged and forwarded to your team via Slack or email.
What it changes for your business
- Every comment and DM gets a timely response, improving platform rankings.
- Converts inquiries in comments directly into booked appointments or leads.
- Reduces social media management time for your marketing team.
- Handles negative comments with consistent, policy-approved language.
- Works around the clock including weekends and holidays.
Where it works
Restaurant answering reservation questions in Instagram comments.
Salon converting "How much does a balayage cost?" DMs into bookings.
E-commerce brand handling "Is this in stock?" and shipping questions on Facebook.
Real estate agency engaging with listing interest comments on Instagram.
Gym converting membership inquiries from Facebook ads into trial sign-ups.
Connects with your tools
The AI Social Media Reply / DM Agent plugs into the platforms you already run on, so it works inside your existing stack.
Why us
Why businesses choose SOHOON
A few reasons ai social media reply / dm agent clients trust us with work that matters to their business.
7
Years in business
Multi
Niche experience
On-time
Delivery focus
1
Accountable partner
A 7-year software house
Not a freelancer and not a faceless marketplace. A settled team that has shipped real products since 2019 across many industries.
Experience in your niche
We have built for insurance, healthcare, gyms, restaurants, HVAC, mortgage, real estate and more, so we understand your world quickly.
Fixed scope, clear quotes
You get a written quote and milestone plan before we start. No surprise invoices and no scope creep.
One accountable team
A single point of contact who owns your project end to end, with senior engineers and designers behind them.
Secure and compliant
We build with security in mind, including HIPAA-aware solutions for healthcare and insurance clients who need them.
Here after launch
We do not disappear on go-live. Maintenance, support and improvements are part of how we work.
AI Social Media Reply / DM Agent pricing
Set up and managed by SOHOON. Switch currency to your region, or book a free call to scope your ai social media reply / dm agent.
Hourly rate
$30/hour
Flexible hourly engagement for changes, support and ongoing work. Most projects use a fixed quote below.
Starter Agent
$299/mo
One AI agent, set up and managed.
- 1 AI agent (voice or chat)
- Setup, training & integration
- Up to 500 conversations/mo
Business
from $799/mo
Multiple agents across channels.
- Up to 3 AI agents
- Voice, chat & email
- Analytics + priority support
Custom AI
from $2,500
Custom-built agents for your workflow.
- Unlimited agents
- Custom workflows + your data (RAG)
- Dedicated build & support
Not sure which option fits?
Book a free appointment and we will scope your project and give you an exact quote.
Starting estimates shown in USD. Conversions from USD are approximate; your final fixed quote is confirmed after a free consultation.
Trusted by business owners
Real words from owners we have worked with. We use first name and industry only, out of respect for our clients' privacy.
“Our online ordering just works. Orders flow straight to the kitchen and the whole thing was live faster than I expected.”
“They handled our HIPAA requirements properly and kept it simple for us. The portal made enrollments far less painful for my clients.”
“Booked jobs went up because customers can schedule online and we reply instantly. They built exactly what we asked for, on time.”
Testimonials reflect real client feedback. Names are shortened and shown with industry only at our clients' request.
AI Social Media Reply / DM Agent by industry
FAQ
AI Social Media Reply / DM Agent: questions answered
Can it tell the difference between a serious complaint and a casual question?
Yes. Sentiment and intent classification routes complaints to a human while answering simple questions automatically.
Will replies look copy-pasted or templated?
Replies are generated fresh for each message using context from the conversation, so they read as genuine and specific.
Does it handle DMs and comments, or only one?
It handles both public comments and private direct messages across connected platforms.
How much does ai social media reply / dm agent cost?
It depends on scope. We run a free consultation, scope the work, and give you a clear fixed quote before anything begins. You can also see starting prices on this page and switch to your currency.
How long does it take?
Most projects start within a few days of approval. We share a milestone timeline up front so you always know what is happening and when, and you see progress in regular demos.
Do you provide support after launch?
Yes. We offer maintenance, updates, security and improvements after go-live, so your ai social media reply / dm agent keeps working and gets better over time.
Why should we choose SOHOON?
We are a software house that has shipped products since 2019 across many industries. You get fixed quotes, one accountable team, senior talent and honest communication, not a freelancer who disappears.
Put the AI Social Media Reply / DM Agent to work in your business
Book a free appointment and we will set up, train and manage your AI agents, connected to the tools you already use.
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