Survey and Feedback Agent AI agent
The AI Survey and Feedback Agent sends targeted surveys and NPS requests via SMS or email after key customer interactions, collects responses, analyzes sentiment and themes, and delivers a clear summary report. It surfaces what customers love, what they want improved, and which accounts need immediate attention.
How it works
AI Survey and Feedback Agent, from first contact to logged result
You configure survey triggers - such as after a purchase, appointment, or support close - and write your questions.
The agent sends surveys via the customer's preferred channel at the right moment in the customer journey.
Responses are collected and the agent analyzes sentiment, recurring themes, and individual scores.
A summary report is generated with key findings, NPS breakdown, and accounts flagged for follow-up.
What it changes for your business
- Response rates improve with timely, channel-appropriate delivery rather than bulk email blasts.
- Qualitative feedback is synthesized into themes automatically, saving hours of manual analysis.
- Detractors are identified and flagged for human follow-up before they churn or post a negative review.
- Product and service teams receive actionable insight without building reports manually.
- Historical trend data shows whether satisfaction is improving or declining over time.
Where it works
SaaS company sending NPS surveys 30 days after activation and after each support ticket close.
Medical clinic gathering patient satisfaction scores after every appointment.
Hotel collecting post-stay feedback within an hour of checkout.
E-commerce brand surveying buyers after delivery to capture product and shipping experience.
Consulting firm gathering client feedback at the end of each project engagement.
Connects with your tools
The AI Survey and Feedback Agent plugs into the platforms you already run on, so it works inside your existing stack.
Why us
Why businesses choose SOHOON
A few reasons ai survey and feedback agent clients trust us with work that matters to their business.
7
Years in business
Multi
Niche experience
On-time
Delivery focus
1
Accountable partner
A 7-year software house
Not a freelancer and not a faceless marketplace. A settled team that has shipped real products since 2019 across many industries.
Experience in your niche
We have built for insurance, healthcare, gyms, restaurants, HVAC, mortgage, real estate and more, so we understand your world quickly.
Fixed scope, clear quotes
You get a written quote and milestone plan before we start. No surprise invoices and no scope creep.
One accountable team
A single point of contact who owns your project end to end, with senior engineers and designers behind them.
Secure and compliant
We build with security in mind, including HIPAA-aware solutions for healthcare and insurance clients who need them.
Here after launch
We do not disappear on go-live. Maintenance, support and improvements are part of how we work.
AI Survey and Feedback Agent pricing
Set up and managed by SOHOON. Switch currency to your region, or book a free call to scope your ai survey and feedback agent.
Hourly rate
$30/hour
Flexible hourly engagement for changes, support and ongoing work. Most projects use a fixed quote below.
Starter Agent
$299/mo
One AI agent, set up and managed.
- 1 AI agent (voice or chat)
- Setup, training & integration
- Up to 500 conversations/mo
Business
from $799/mo
Multiple agents across channels.
- Up to 3 AI agents
- Voice, chat & email
- Analytics + priority support
Custom AI
from $2,500
Custom-built agents for your workflow.
- Unlimited agents
- Custom workflows + your data (RAG)
- Dedicated build & support
Not sure which option fits?
Book a free appointment and we will scope your project and give you an exact quote.
Starting estimates shown in USD. Conversions from USD are approximate; your final fixed quote is confirmed after a free consultation.
Trusted by business owners
Real words from owners we have worked with. We use first name and industry only, out of respect for our clients' privacy.
“They built our booking system and our front desk finally stopped drowning in calls. Setup was smooth and they actually explained things in plain English.”
“Our mortgage site looks professional and clients trust us before the first call. The team understood our compliance needs without me chasing them.”
“The AI receptionist catches the calls we used to miss after hours. Members book classes on their own now and my staff can focus on the floor.”
Testimonials reflect real client feedback. Names are shortened and shown with industry only at our clients' request.
FAQ
AI Survey and Feedback Agent: questions answered
Can I use my own survey questions or does it use a fixed template?
Fully customizable. You write your questions and the agent handles delivery, collection, and analysis.
How does it handle open-text responses?
Open-text answers are analyzed for sentiment and grouped into recurring themes so you see patterns, not just individual comments.
Can it automatically follow up with unhappy customers?
Yes. Detractors below a score threshold trigger an automatic flag and an optional follow-up message from your team.
How much does ai survey and feedback agent cost?
It depends on scope. We run a free consultation, scope the work, and give you a clear fixed quote before anything begins. You can also see starting prices on this page and switch to your currency.
How long does it take?
Most projects start within a few days of approval. We share a milestone timeline up front so you always know what is happening and when, and you see progress in regular demos.
Do you provide support after launch?
Yes. We offer maintenance, updates, security and improvements after go-live, so your ai survey and feedback agent keeps working and gets better over time.
Why should we choose SOHOON?
We are a software house that has shipped products since 2019 across many industries. You get fixed quotes, one accountable team, senior talent and honest communication, not a freelancer who disappears.
Put the AI Survey and Feedback Agent to work in your business
Book a free appointment and we will set up, train and manage your AI agents, connected to the tools you already use.
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