Technical Support
A reliable tech team on call for your websites and apps.
Keep your sites and apps healthy with ongoing technical support — updates, security, backups, bug fixes and quick help when something breaks. A dependable team, on call, so you are never stuck.
What you get
Everything included in technical support
Website and app maintenance
Updates, patches and security
Bug fixes and troubleshooting
Performance monitoring and tuning
Backups and disaster recovery
Priority support response
What you can build with technical support
A few examples of what technical support delivers for our clients. Have something else in mind? We build that too.
How we work
A clear path from idea to launch
Discover
We learn your goals, audience and constraints, then scope the work and price it clearly.
Design
We map the solution and design the experience, validating direction before we build.
Build
We develop in focused sprints with regular demos so you always see progress.
Launch & support
We ship, measure and keep improving, with support and maintenance on hand.
Why us
Why businesses choose SOHOON
A few reasons technical support clients trust us with work that matters to their business.
7
Years in business
Multi
Niche experience
On-time
Delivery focus
1
Accountable partner
A 7-year software house
Not a freelancer and not a faceless marketplace. A settled team that has shipped real products since 2019 across many industries.
Experience in your niche
We have built for insurance, healthcare, gyms, restaurants, HVAC, mortgage, real estate and more, so we understand your world quickly.
Fixed scope, clear quotes
You get a written quote and milestone plan before we start. No surprise invoices and no scope creep.
One accountable team
A single point of contact who owns your project end to end, with senior engineers and designers behind them.
Secure and compliant
We build with security in mind, including HIPAA-aware solutions for healthcare and insurance clients who need them.
Here after launch
We do not disappear on go-live. Maintenance, support and improvements are part of how we work.
Technical Support pricing
Clear starting rates for technical support. Switch currency to see prices in your region, and book a free call for an exact quote.
Hourly rate
$20/hour
Flexible hourly engagement for changes, support and ongoing work. Most projects use a fixed quote below.
Care Plan
$199/mo
Keep your site healthy and updated.
- Updates & backups
- Security monitoring
- Small fixes
Priority
from $499/mo
Faster response and more hours.
- Priority response
- Monthly dev hours
- Performance checks
Dedicated Dev
from $1,500/mo
A vetted developer on your team.
- Dedicated engineer
- Your tools & timezone
- Scale up or down
Not sure which option fits?
Book a free appointment and we will scope your project and give you an exact quote.
Starting estimates shown in USD. Conversions from USD are approximate; your final fixed quote is confirmed after a free consultation.
Trusted by owners like you
Real words from owners we have worked with. We use first name and industry only, out of respect for our clients' privacy.
“Our online ordering just works. Orders flow straight to the kitchen and the whole thing was live faster than I expected.”
“They handled our HIPAA requirements properly and kept it simple for us. The portal made enrollments far less painful for my clients.”
“Booked jobs went up because customers can schedule online and we reply instantly. They built exactly what we asked for, on time.”
Testimonials reflect real client feedback. Names are shortened and shown with industry only at our clients' request.
FAQ
Technical Support: questions answered
What does technical support cover?
Maintenance, updates, security, backups, bug fixes and general help across your websites, apps and hosting.
Is it a monthly plan?
Yes — flexible monthly retainers, plus on-demand help when you need it.
How fast do you respond?
Priority response times depend on your plan; urgent issues are handled fast.
How much does technical support cost?
It depends on scope. We run a free consultation, scope the work, and give you a clear fixed quote before anything begins. You can also see starting prices on this page and switch to your currency.
How long does it take?
Most projects start within a few days of approval. We share a milestone timeline up front so you always know what is happening and when, and you see progress in regular demos.
Do you provide support after launch?
Yes. We offer maintenance, updates, security and improvements after go-live, so your technical support keeps working and gets better over time.
Why should we choose SOHOON?
We are a software house that has shipped products since 2019 across many industries. You get fixed quotes, one accountable team, senior talent and honest communication, not a freelancer who disappears.
Ready to start your technical support project?
Book a free appointment and we will scope your technical support, answer your questions and send a clear quote within one business day.