AI Website Chatbot / Assistant for E-commerce
AI agents that handle support tickets, answer pre-purchase questions, process document data, and keep social channels active for online stores. The AI Website Chatbot sits on your site and engages visitors in real time. It answers product and service questions, qualifies prospects, captures contact information, and books meetings - all without a human agent. It learns from your website content and documents so answers are always accurate.
How it works
AI Website Chatbot / Assistant, from first contact to logged result
The chat widget is embedded on your website with a single script tag.
When a visitor starts a conversation, the AI pulls answers from your knowledge base and service pages.
It collects name, email, phone, and intent, then routes or books based on your rules.
Lead data syncs to your CRM and triggers any follow-up automations you have set up.
Why E-commerce businesses use it
- Captures leads that would otherwise bounce without converting.
- Available 24/7 with instant response - no waiting on a contact form.
- Reduces support ticket volume by resolving common questions automatically.
- Personalizes responses based on the page the visitor is viewing.
- Integrates with your existing CRM and booking tools with no double data entry.
AI Website Chatbot / Assistant in action for E-commerce
SaaS company qualifying free-trial signups and booking onboarding calls.
Real estate agency answering listing questions and booking showings.
Law firm collecting case details before a consultation.
E-commerce store handling pre-purchase product questions.
Accounting firm explaining service tiers and booking discovery calls.
Connects with your tools
The AI Website Chatbot / Assistant plugs into the platforms you already run on, so it works inside your existing stack.
Why us
Why businesses choose SOHOON
A few reasons ai website chatbot / assistant clients trust us with work that matters to their business.
7
Years in business
Multi
Niche experience
On-time
Delivery focus
1
Accountable partner
A 7-year software house
Not a freelancer and not a faceless marketplace. A settled team that has shipped real products since 2019 across many industries.
Experience in your niche
We have built for insurance, healthcare, gyms, restaurants, HVAC, mortgage, real estate and more, so we understand your world quickly.
Fixed scope, clear quotes
You get a written quote and milestone plan before we start. No surprise invoices and no scope creep.
One accountable team
A single point of contact who owns your project end to end, with senior engineers and designers behind them.
Secure and compliant
We build with security in mind, including HIPAA-aware solutions for healthcare and insurance clients who need them.
Here after launch
We do not disappear on go-live. Maintenance, support and improvements are part of how we work.
AI Website Chatbot / Assistant pricing
Set up and managed by SOHOON. Switch currency to your region, or book a free call to scope your ai website chatbot / assistant.
Hourly rate
$30/hour
Flexible hourly engagement for changes, support and ongoing work. Most projects use a fixed quote below.
Starter Agent
$299/mo
One AI agent, set up and managed.
- 1 AI agent (voice or chat)
- Setup, training & integration
- Up to 500 conversations/mo
Business
from $799/mo
Multiple agents across channels.
- Up to 3 AI agents
- Voice, chat & email
- Analytics + priority support
Custom AI
from $2,500
Custom-built agents for your workflow.
- Unlimited agents
- Custom workflows + your data (RAG)
- Dedicated build & support
Not sure which option fits?
Book a free appointment and we will scope your project and give you an exact quote.
Starting estimates shown in USD. Conversions from USD are approximate; your final fixed quote is confirmed after a free consultation.
Trusted by business owners
Real words from owners we have worked with. We use first name and industry only, out of respect for our clients' privacy.
“Our store finally looks like a real brand. Checkout is smooth and returns dropped because the product pages are clearer.”
“They took our idea and shipped a clean MVP we could actually put in front of users. Communication was steady the whole way.”
“Listings load fast and leads come straight to my phone. They understood real estate and did not need everything spelled out.”
Testimonials reflect real client feedback. Names are shortened and shown with industry only at our clients' request.
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FAQ
AI Website Chatbot / Assistant for E-commerce: questions answered
How does the chatbot learn about my business?
You upload your website pages, PDFs, FAQs, and service documents. The AI indexes them and answers from that content.
Can I hand off a chat to a human agent?
Yes. You can set rules so the bot escalates to a live agent when it detects high-intent signals or complex issues.
Does it work on mobile?
The widget is fully responsive and works on all devices and screen sizes.
How much does ai website chatbot / assistant cost?
It depends on scope. We run a free consultation, scope the work, and give you a clear fixed quote before anything begins. You can also see starting prices on this page and switch to your currency.
How long does it take?
Most projects start within a few days of approval. We share a milestone timeline up front so you always know what is happening and when, and you see progress in regular demos.
Do you provide support after launch?
Yes. We offer maintenance, updates, security and improvements after go-live, so your ai website chatbot / assistant keeps working and gets better over time.
Why should we choose SOHOON?
We are a software house that has shipped products since 2019 across many industries. You get fixed quotes, one accountable team, senior talent and honest communication, not a freelancer who disappears.
Put the AI Website Chatbot / Assistant to work in your business
Book a free appointment and we will set up, train and manage your AI agents, connected to the tools you already use.
More AI agents
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Scores and qualifies inbound leads so your team closes, not chases.
AI Customer Support Agent
Resolves tickets and live chats instantly without a support team.
AI Email / Inbox Agent
Drafts replies, sorts your inbox, and keeps follow-ups on track.