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E-commerce

AI agents for E-commerce

AI agents that handle support tickets, answer pre-purchase questions, process document data, and keep social channels active for online stores. We build and manage the AI agents that e-commerce businesses actually need, from reception to follow-up.

FAQ

AI agents for E-commerce: questions answered

For e-commerce, the highest-impact agents are AI Customer Support Agent, AI Website Chatbot / Assistant, AI Order Tracking and Logistics Agent. They cover the three jobs that cost this sector the most time: answering enquiries, booking work in, and following up afterwards.

Most agents are live within 2 to 3 weeks. Week one covers your scripts, knowledge base and integrations; week two is testing against real enquiries; then we launch and tune the responses over the following fortnight.

Yes. You control the greeting, tone, qualifying questions and escalation rules. We train the agent on your own service list, pricing rules and policies, so it answers the way your team would.

It hands off. The agent recognises when a question is outside its knowledge base or when the caller asks for a person, then routes to the right team member and logs a summary of what was already discussed so nobody repeats themselves.

Agent builds start at $299 for setup, with an ongoing managed plan that covers hosting, monitoring, prompt tuning and integration upkeep. We quote both figures before you commit, based on the number of agents and integrations you need.