AI WhatsApp Business Agent for E-commerce
AI agents that handle support tickets, answer pre-purchase questions, process document data, and keep social channels active for online stores. The AI WhatsApp Business Agent manages your WhatsApp Business inbox at scale, handling inbound inquiries, guiding prospects through a sales conversation, answering support questions, and booking appointments - all without leaving the WhatsApp thread. It meets customers on the channel they already use every day.
How it works
AI WhatsApp Business Agent, from first contact to logged result
The agent is connected to your WhatsApp Business API number and monitors all incoming messages.
It greets new contacts, identifies their intent, and follows a sales or support conversation flow you define.
It answers product questions, sends catalog information, captures lead details, and books or routes as needed.
All conversations and contact data are synced to your CRM for follow-up and reporting.
Why E-commerce businesses use it
- Meets customers on WhatsApp where open rates exceed 90 percent.
- Handles unlimited simultaneous conversations with no response delay.
- Reduces inbound call volume by resolving issues in chat.
- Captures leads from WhatsApp directly into your CRM pipeline.
- Consistent brand voice and accurate answers across every conversation.
AI WhatsApp Business Agent in action for E-commerce
E-commerce brand handling order inquiries and product recommendations over WhatsApp.
Real estate agency sharing property listings and booking viewings via WhatsApp chat.
Restaurant taking reservations and answering menu questions through WhatsApp.
Healthcare clinic allowing patients to book appointments and receive reminders on WhatsApp.
Retailer running promotional campaigns and capturing orders through WhatsApp broadcasts.
Connects with your tools
The AI WhatsApp Business Agent plugs into the platforms you already run on, so it works inside your existing stack.
Why us
Why businesses choose SOHOON
A few reasons ai whatsapp business agent clients trust us with work that matters to their business.
7
Years in business
Multi
Niche experience
On-time
Delivery focus
1
Accountable partner
A 7-year software house
Not a freelancer and not a faceless marketplace. A settled team that has shipped real products since 2019 across many industries.
Experience in your niche
We have built for insurance, healthcare, gyms, restaurants, HVAC, mortgage, real estate and more, so we understand your world quickly.
Fixed scope, clear quotes
You get a written quote and milestone plan before we start. No surprise invoices and no scope creep.
One accountable team
A single point of contact who owns your project end to end, with senior engineers and designers behind them.
Secure and compliant
We build with security in mind, including HIPAA-aware solutions for healthcare and insurance clients who need them.
Here after launch
We do not disappear on go-live. Maintenance, support and improvements are part of how we work.
AI WhatsApp Business Agent pricing
Set up and managed by SOHOON. Switch currency to your region, or book a free call to scope your ai whatsapp business agent.
Hourly rate
$30/hour
Flexible hourly engagement for changes, support and ongoing work. Most projects use a fixed quote below.
Starter Agent
$299/mo
One AI agent, set up and managed.
- 1 AI agent (voice or chat)
- Setup, training & integration
- Up to 500 conversations/mo
Business
from $799/mo
Multiple agents across channels.
- Up to 3 AI agents
- Voice, chat & email
- Analytics + priority support
Custom AI
from $2,500
Custom-built agents for your workflow.
- Unlimited agents
- Custom workflows + your data (RAG)
- Dedicated build & support
Not sure which option fits?
Book a free appointment and we will scope your project and give you an exact quote.
Starting estimates shown in USD. Conversions from USD are approximate; your final fixed quote is confirmed after a free consultation.
Trusted by business owners
Real words from owners we have worked with. We use first name and industry only, out of respect for our clients' privacy.
“They set up our Medicare lead funnel and the follow-up runs on its own now. Honest, responsive and easy to work with.”
“Our car auction platform handles bids and payouts without me babysitting it. They thought through the edge cases we missed.”
“They built our booking system and our front desk finally stopped drowning in calls. Setup was smooth and they actually explained things in plain English.”
Testimonials reflect real client feedback. Names are shortened and shown with industry only at our clients' request.
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FAQ
AI WhatsApp Business Agent for E-commerce: questions answered
Do I need a WhatsApp Business API account?
Yes. We handle the application and setup of your WhatsApp Business API account as part of onboarding.
Can it send proactive messages to customers, not just reply?
Yes. Approved WhatsApp message templates allow you to send order updates, reminders, and promotional messages to opted-in contacts.
Can a human agent take over the conversation when needed?
Yes. A handoff command or trigger condition passes the conversation to a human rep with the full context visible.
How much does ai whatsapp business agent cost?
It depends on scope. We run a free consultation, scope the work, and give you a clear fixed quote before anything begins. You can also see starting prices on this page and switch to your currency.
How long does it take?
Most projects start within a few days of approval. We share a milestone timeline up front so you always know what is happening and when, and you see progress in regular demos.
Do you provide support after launch?
Yes. We offer maintenance, updates, security and improvements after go-live, so your ai whatsapp business agent keeps working and gets better over time.
Why should we choose SOHOON?
We are a software house that has shipped products since 2019 across many industries. You get fixed quotes, one accountable team, senior talent and honest communication, not a freelancer who disappears.
Put the AI WhatsApp Business Agent to work in your business
Book a free appointment and we will set up, train and manage your AI agents, connected to the tools you already use.
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